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Well, I don't really know. I work at a call center, with a great many employees, and I don't know her to speak to her. I've never heard anybody actually address her, either. I know of her name because I've seen it in the chat room where employees put their questions to the leads and supervisors. When you submit a question, your full name automatically pops up before your question. I'd be interested to know whether or not she has a nickname, myself.